- contact@verticalserve.com
Better submissions, sharper placement and renewals prepared before the client asks — with AI agents that do the gathering, account teams who keep the judgment, and every step auditable inside your own environment.
Broking is a judgment business. Most of the day still goes to gathering, rekeying and chasing.
ACORD forms, SOVs, loss runs and emails arrive in every format, and the account team rekeys them before a market ever sees the risk.
Matching each risk to the markets with appetite and capacity depends on who remembers which underwriter wrote what last year.
Renewal preparation starts weeks too late, with exposure updates, loss history and market feedback collected by hand.
Ownership changes, financial distress and new exposures happen between renewals and are discovered at them.
Agency management, CRM, document stores, email and spreadsheets each hold part of the client, and none of them agree.
Tracking open claims against carrier responses and chasing the next step takes time account teams don’t have.
Products where they exist, and Insurance POD builds on your data where the workflow is specific to your firm.
| Where it helps | What changes | Product |
|---|---|---|
| Submission intake | ACORD forms, SOVs, loss runs and broker emails become validated, structured submission data, with low-confidence fields routed to a person. | InsightXtract |
| Insured intelligence | Signals between renewals: financial distress, ownership and hierarchy changes, coverage gaps against peers. | InsightPulse Insurance 360 |
| Renewal preparation | An agent assembles the renewal pack: exposure changes, loss summary, prior terms and open questions, ready for the account executive to review. | InsightXtract + InsightPulse, built with an Insurance POD |
| Placement support | Match each risk to markets using your appetite guides, placement history and carrier feedback, and explain every suggestion. | Insurance POD build on your data |
| Account-team copilot | Answers from wordings, guidelines, prior submissions and correspondence, with sources cited and permissions respected. | InsightAsk |
| Client data & reporting | Governed client, policy and premium data served as dashboards and APIs to producers, analytics and client portals. | InsightCompose |
| Claims advocacy | Track open claims against carrier responses, surface what is overdue and draft the follow-up for the claims advocate. | Insurance POD build |
| Governance | Every agent action, source and decision recorded, so E&O and compliance questions have a reconstructable answer. | InsightLense |
How an agent-assisted renewal works, from the first signal to the approved pack.
The same pattern runs for new business submissions and claims follow-ups: agents gather and prepare, people decide.
Three products account teams can use from week one.
We build for carriers too, so we design submissions that are easy to quote.
Structured, validated submission data with the documents attached, so markets can quote without a round of follow-up questions.
Carriers using InsightUW turn broker emails and ACORD forms into a submission and run clearance and appetite checks automatically.
ACORD-aligned data and shared entity identifiers mean less rekeying on both sides of the placement.
No platform migration required to begin.
We map one workflow (submissions, renewals or claims advocacy), the systems it touches and the data quality, and size the opportunity.
A working pilot on one specialty practice or region, in your environment, with the account team using it and the results measured.
Roll out across practices and regions, connect more systems, and hand over operations or keep us running it.
A seven-part series for account teams and placement leaders. New parts are added as they publish.
Product write-ups from InsightXtract, InsightPulse and the rest of the suite.